Policy

COLLECTION AND USE OF PERSONAL INFORMATION
· Hanvinh.com is the sole owner of the information collected from the website. We are committed to not purchase, exchange or rent this information to 3rd parties, except transportation services and banks.
· We collect customer information only for the purpose of processing orders and to serve customers better . Information collected includes : name, birth date, shipping address, phone number, fax , and e-mail .
· Most of the information collected during the ordering process will be used in to process orders. If we have difficulties in processing orders, we will use this information to communicate with customers .
 

WORKING TIME
· Monday - Saturday : 7:45 AM to 5:30 PM .
· Sunday: Rest .
 

TRANSPORT REGULATIONS
· Goods always be checked the current state before out of warehouse, and transports carefully .
· The inquiries related status of goods, please contact our Sales Department before signing the receipt, by phone 08-39738605
· We do not guarantee the condition of goods after the logistics.
· Currently we only serve Delivery when you pay before delivery, free delivery in district 1 , 3 , 5 , 6 , 8 , 10 , 11 of Hochiminh city, Vietnam when customer purchased more than volume 200 Kg
 

CHANGE AND RETURNS REGULATIONS
· We will exchange or return goods within 12 hours after delivery with returns cause is determined to be in error from our side, or quality or status of goods is not as well as the standards of the manufacturer.
· After 12 hours after delivery, if no reflection of customers is given, we suppose that orders have been delivered with quality and quantity was dealed. All complaints will then not be resolved.